Effective Date: June 2026
At Dennyz Gas, customer satisfaction is important to us. We aim to resolve any concerns fairly and promptly.
Returns
Due to the nature of gas products, returns are generally limited once products have been delivered and accepted.
Returns may be considered where:
- An incorrect product was supplied
- A product is defective upon delivery
- A delivery error occurred on our part
Refund Eligibility
Refunds may be approved when:
- Payment has been received for an order that cannot be fulfilled
- The wrong product was delivered and replacement is not possible
- A verified service issue occurs that prevents order completion
Non-Refundable Situations
Refunds may not be granted where:
- Products have already been used
- Damage occurs after delivery due to improper handling
- Incorrect information was provided by the customer
Reporting Issues
Customers should report any issues as soon as possible after delivery to allow timely investigation and resolution.
Processing Refunds
Approved refunds will be processed through the original payment method where possible. Processing times may vary depending on the payment provider.
Contact Us
For refund or return requests, please contact Dennyz Gas through our official WhatsApp number or the contact details provided on our website.